RAPID LABELS – COVID-19 UPDATE
Dear Valued Customers
WE REMAIN OPEN
Today the government announced that New Zealand is immediately moving to Alert Level 3, and from 11.59pm on Wednesday 25th March 2020 moving to Alert Level 4. At Rapid Labels we support this initiative to contain COVID-19.
Rapid Labels will continue to operate under Alert Level 3 & 4 as a supplier of packaging to essential businesses in the Health Industry, Pharmaceutical, and Primary industries, including food and beverage production.
Our Account Management and Customer Services team are available via phone, email and videoconference. We will work closely with you, our valued clients, to adapt to your needs in these challenging times.
As a company, the health and well being of our people, our customers and our community is a key priority. Listed below are the measures we are taking to minimise the impact to our business as well as minimising disruption to services to our customers.
Plans implemented to date include:
• a zero touch workplace
• a zero tolerance to staff sickness
• reduced site visits to essential contractors and visitors only
• rigorous cleaning and hygiene procedures
• multiple cleaning and hand sanitiser stations
• changing shift patterns including a stand down period between shifts
• changes to building and workflow to reduce departmental contact
• increasing capacity of lunchrooms while limiting access to ensure physical distancing.
• remote working opportunities where practical.
• international and domestic work travel bans
We will continue to monitor the advice and recommendations of the Ministry of Health and WHO to ensure the safety of our staff and continuity of operations.
The situation changes daily, and we are in constant contact with our suppliers to understand the impact to our business. At present, we are not experiencing any direct impacts on our material supply apart from a few manageable shipping delays. We are working closely with our suppliers to manage transport arrangements and closely track our material to allow appropriate management and communication with our customers. We carry considerable stock holdings of raw materials and have increased our levels of essential raw materials to cover any supply interruption that our key suppliers may experience. Finally, our supply chain is not dependent on a single supplier or supplier that has a single facility or a large share of the global market.
These are unprecedented and difficult times to be in business and there is a risk that some customers may need to close and may not be able to pay us. We have responsibilities to all stakeholders in our business, customers, staff, suppliers, shareholders and the community. In order to balance these responsibilities, we have implemented a strict ‘inside terms only’ credit trading policy with our customers. Where in the past we may have offered some flexibility with payment terms we will now be asking accounts to be within agreed trading terms so that we can continue supply.
Should you have any questions regarding any of the areas outlined please don’t hesitate to contact your Rapid Labels contact or myself.
Finally, thank you for your continued support and business, it is greatly appreciated.
General Manager, +64 21 347 037, firstname.lastname@example.org